This policy was created to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) which is Canada’s private sector privacy law. Businesses such as Markham Hearing Centre (MHC) rely on personal information to identify and stay in touch with our patients. We collect personal information to help in providing our patient’s with the best care possible. Respecting and protecting personal information is a key element in MHC’s goal of providing outstanding customer service.
This policy will set out the rules for how MHC will collect, use and disclose personal information within our clinic.
The basic rules are:
- MHC needs patient consent to collect, use or disclose personal information.
- MHC can only use or disclose personal information for the purpose which they gave consent.
- Even with consent MHC will limit personal information collection to only what is necessary and appropriate.
- MHC’s patients have the right to see the personal information that we collect about them
- Patient’s can contact the Privacy Commissioner of Canada if they have any questions or issues relating to their personal information collected by MHC.
Commitment to Privacy
What is personal information
Personal information includes any factual or subjective information recorded or not, about an identifiable individual. This includes (but not limited to) information in any form such as age, name, ID numbers, email addresses, credit card numbers, home addresses, phone numbers, health card numbers, any and all personal health information and much more (including opinions, evaluations, comments, etc.)
Who is responsible for protecting the personal information collected, used and disclosed by Markham Hearing Centre.
The 10 Principles of Principles of Privacy
This policy reflects our compliance with fair information practices.
- Identifying Purposes – Why we Collect Information: Our clinic collects information from our patients to best service our patient’s hearing needs. Most of this information comes directly from the patient or from other health clinics the patient has visited and authorized them to disclose to MHC.
- Consent: We will limit our collection of personal information to only that which is necessary and inform patients that we are collecting such information. We will obtain additional consent if we wish to use their data for any other purpose. For most health care purposes, consent is generally implied as a result of patient consent to treatment.
- Limiting Collection: MHC will only collect that information which is necessary for purposes relating to a patient’s hearing ability and improvement.
- Limiting Use, Disclosure and Retention: MHC will use the information for the purpose mentioned, or as required by governmental Acts and policies. For any other purposes additional consent will be requested. Under no circumstances do we sell patient lists or personal information to third parties. Personal information is only retained as long as necessary by government Acts and policies or to fulfill the clinics responsibility to its patients, after that time all personal information will be destroyed.
- Accuracy: Although MHC relies on patients informing us of any relevant personal information changes our staff will also do our best to ensure our files include accurate information.
- Individual Access: Patients will be given access to their personal information within a reasonable time, provided a written request and satisfactory identification is produced. A fee may be charged. The clinic will change any errors relating to personal information if notified.